Customer care

We're here to help

Whether you need help choosing the perfect piece or have a question about your order, we're just a message away.

Write to us

help@vivantemadrid.com

We reply within 24 to 48 business hours.

Support hours (CET)

Monday to Friday: 9:00 a.m. to 6:00 p.m.

Saturday and Sunday: 10:00 a.m. to 2:00 p.m., limited support

Asking about an order?

Include your order number (#...) in your message and we'll find the details right away.

If you want to return an item, write to us first and we will send you the address and instructions. You can also read our shipping policy and return policy.

Send us a message

Tell us how we can help and we'll reply as soon as possible.

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