Privacy policy

This English translation is provided for your convenience. If there is any difference between versions, the Spanish version prevails.

Vivante Madrid operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services").

Vivante Madrid is powered by the Shopify platform, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified information. We may collect or process the following categories:

- Contact details: name, address, billing address, shipping address, phone number, and email address.
- Financial information: credit/debit card numbers, payment confirmation, and transaction details.
- Account information: username, password, preferences, and settings.
- Transaction information: jewelry viewed, cart contents, wishlist, purchases, and returns.
- Communications: information included in emails or support requests.
- Device information: browser type, IP address, and connection data.
- Usage information: how and when you browse the Services.

HOW WE USE YOUR PERSONAL INFORMATION

- Providing and improving the Services: processing payments, fulfilling orders, shipping products, managing your account, and personalizing your shopping experience.
- Marketing: sending you promotional emails or showing you relevant ads (only if you have given your consent).
- Security: detecting fraud and protecting your account.
- Communication: providing customer service and responding to your inquiries.
- Legal reasons: complying with applicable laws (for example, tax laws) or responding to legal requests.

HOW WE DISCLOSE PERSONAL INFORMATION

- Service providers: we share data with Shopify, payment processors, and carriers to fulfill orders.
- Marketing partners: to provide advertising services (subject to your consent).
- Legal obligations: to comply with requests, court orders, or other legal requests.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify. To learn more about how Shopify uses your data, you can consult the Shopify Consumer Privacy Policy.

THIRD-PARTY WEBSITES

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of those websites. Please review their privacy policies before providing them with any information.

SECURITY AND RETENTION

Please be aware that no security measures are perfect. However, we take reasonable steps to protect your data. We keep your personal information only for as long as necessary to provide the Services to you, comply with legal obligations, or resolve disputes.

YOUR RIGHTS AND CHOICES

Depending on where you live (including the EU/GDPR), you may have the following rights:

- Right of access: you can request a copy of the personal information we hold about you.
- Right to erasure: you can ask us to delete your personal information.
- Right to rectification: you can ask us to correct inaccurate information.
- Right to object (opt-out): you can unsubscribe from targeted advertising or marketing emails at any time.

To exercise these rights, contact us at help@vivantemadrid.com.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country where you live (for example, storage on Shopify servers in Canada or the U.S.). We rely on recognized transfer mechanisms (such as the European Commission's Standard Contractual Clauses) to ensure that your data remains protected.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "last updated" date.

CONTACT

If you have questions about our privacy practices or this Policy, or if you would like to exercise any of your rights, email us at help@vivantemadrid.com