Shipping policy

This English translation is provided for your convenience. If there is any difference between versions, the Spanish version prevails.

ORDER PROCESSING AND QUALITY CONTROL

We prepare all orders within 24 hours to 3 business days. Before your order ships, every Vivante Madrid piece goes through a final quality inspection to make sure it meets our high standards. Once your package is prepared and the shipping label is created, you will receive an immediate confirmation by email.

HOW LONG DOES SHIPPING TAKE?

We know you can't wait to receive your jewelry. That is why we offer Free Shipping on all orders.

- Estimated delivery time: 3 to 7 business days.

Please note that we do not ship on weekends. While we do our best to deliver your package as quickly as possible, we kindly ask for some extra patience during periods of high demand.

ORDER TRACKING

You will receive a tracking number by email as soon as your package leaves our warehouse. You can use it to follow your package at any time on our "Order Tracking" page. If the number doesn't work right away, don't worry: sometimes the carrier's system can take up to 24 hours to update.

CAN I CHANGE MY ADDRESS?

If you realize you made a mistake in your shipping address, contact us immediately at help@vivantemadrid.com. We can usually update the address if the package has not yet left our warehouse. However, once it has shipped, we can no longer redirect it.

TRACKING SAYS "DELIVERED" BUT I HAVE NOT RECEIVED MY PACKAGE

If tracking shows that your package has been delivered and you have not received it, please check with your neighbors or your local post office. Vivante Madrid is not responsible for packages lost by the carrier, but we will do everything we can to help you locate it.