Terms of service

This English translation is provided for your convenience. If there is any difference between versions, the Spanish version prevails.

INTRODUCTION

Welcome to Vivante Madrid! The terms "we", "us", and "our" refer to Vivante Madrid. Vivante Madrid operates this store and website to provide you, the customer, with a personalized shopping experience in the world of jewelry (the "Services").

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Conditions and by our Privacy Policy. Please read these Terms carefully. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

OUR PRODUCTS AND DISCLAIMER

We have made every effort to represent our jewelry as accurately as possible. However:

- Visual representation: colors, textures, and packaging may differ slightly from how they appear on your screen due to monitor settings and the natural characteristics of the materials. Images are for illustration purposes.
- Craftsmanship: since many pieces involve hand finishing, small variations may occur that contribute to the unique character of each item. We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction.

ORDERS

When you place an order, you are making an offer to purchase. Vivante Madrid reserves the right to accept or decline your order for any reason. If we change or cancel an order, we will notify you at the email address provided at the time of purchase. Your purchases may only be returned or exchanged in accordance with our Return Policy.

PRICING AND BILLING

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SHIPPING AND DELIVERY

We do our best to deliver your jewelry as quickly as possible. However, we are not responsible for delivery delays caused by carriers, customs processing, or events beyond our control. Once the products are handed over to the carrier, title and risk of loss pass to you.

INTELLECTUAL PROPERTY

All content on this site, such as text, graphics, logos, images, and software, is the property of Vivante Madrid or its content suppliers and is protected by international copyright laws. Commercial use of any content without our prior written consent is strictly prohibited.

THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools (such as payment processors) or links to third-party websites. You acknowledge that we provide access to such tools "as is", without any warranty. We are not liable for any damage related to your use of these optional tools or websites.

USER COMMENTS

If you send us creative ideas, suggestions, or reviews, you agree that we may, at any time and without restriction, edit, copy, publish, and distribute them in any medium. We are under no obligation to compensate you for any comments received.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to descriptions, pricing, and availability. We reserve the right to correct any errors, to change or update information, or to cancel orders if any information is inaccurate, at any time and without prior notice.

PROHIBITED USES

You are prohibited from using the site: (a) for any unlawful purpose; (b) to infringe our intellectual property rights; (c) to submit false information; (d) to upload malicious code. Any violation will result in the immediate termination of the Services.

LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. In no event shall Vivante Madrid, its directors, or its affiliates be liable for any injury, loss, or damage of any kind, to the fullest extent permitted by law.

INDEMNIFICATION

You agree to indemnify and hold Vivante Madrid harmless from any claim by a third party arising out of your breach of these Terms and Conditions.

SEVERABILITY

If any provision of these Terms is found to be unlawful or void, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.

CHANGES TO THE TERMS AND CONDITIONS

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.

CONTACT INFORMATION

Questions about the Terms and Conditions of use should be sent to help@vivantemadrid.com